Comments on: Something is Rotten in the State of ING Direct http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/ Money issues for college students and 20-somethings, without being boring. Wed, 08 Feb 2012 11:22:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Alan http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-128833 Alan Thu, 10 Mar 2011 07:36:32 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-128833 I just tried to open an ING Electric Orange account, and failed the identification security test as well (And then I googled ING security problems to get to here). What I do not understand is why did I have to go through filling out all my personal information such as social security numbers, address, phone number, birth date, and even routing/account number, etc. previously? Aren't all of those personal information enough to say I am the person applying for the account. It doesn't make sense. And sorry but after going through putting all that sensitive information only to be declined by silly multiple choice questions, I am going to say that I don't trust ING and moving my "personals"/money elsewhere. I just tried to open an ING Electric Orange account, and failed the identification security test as well (And then I googled ING security problems to get to here).

What I do not understand is why did I have to go through filling out all my personal information such as social security numbers, address, phone number, birth date, and even routing/account number, etc. previously? Aren’t all of those personal information enough to say I am the person applying for the account. It doesn’t make sense. And sorry but after going through putting all that sensitive information only to be declined by silly multiple choice questions, I am going to say that I don’t trust ING and moving my “personals”/money elsewhere.

]]> By: Lucero http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-81630 Lucero Tue, 17 Nov 2009 15:24:33 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-81630 The same thing happened to me because I misplaced my PIN. When I called and spoke to ING customer service they claimed it was a "third party" and they couldn't do anything about it. I am removing my money as soon as I get my new PIN from this bank. It is scary that because of random WRONG questions and answers generated from a third party company, you lose access to your account. The same thing happened to me because I misplaced my PIN. When I called and spoke to ING customer service they claimed it was a “third party” and they couldn’t do anything about it. I am removing my money as soon as I get my new PIN from this bank. It is scary that because of random WRONG questions and answers generated from a third party company, you lose access to your account.

]]> By: Roger http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78608 Roger Sat, 12 Sep 2009 16:38:23 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78608 Well, that is disturbing and less than encouraging. I hope that ING proves more forth-coming about who exactly is providing the data for these security questions. Well, that is disturbing and less than encouraging. I hope that ING proves more forth-coming about who exactly is providing the data for these security questions.

]]> By: James http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78495 James Wed, 09 Sep 2009 16:59:26 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78495 The same thing happened to me with ING. I was attempting to open one of their "orange" accounts and was presented with multiple choice questions about myself. They ranged from "what road did you previously live on" to "which one of these lenders currently holds your mortgage". I answered them all correctly, and I was denied an account because I somehow answered them incorrectly. The same thing happened to me with ING. I was attempting to open one of their “orange” accounts and was presented with multiple choice questions about myself. They ranged from “what road did you previously live on” to “which one of these lenders currently holds your mortgage”.

I answered them all correctly, and I was denied an account because I somehow answered them incorrectly.

]]> By: Kinga Grant http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78494 Kinga Grant Wed, 09 Sep 2009 16:48:05 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78494 I think it's time we deviated from big banks and held our governments responsible for money issues, rather than the suits and customer service people of major corporations. Rick's story is frustrating and infuriating - acquiring information about yourself should not be as difficult as this, especially when the option of incorrect information is present, and most people would rather let it slide than jump through the hurdles of correcting it. I think it’s time we deviated from big banks and held our governments responsible for money issues, rather than the suits and customer service people of major corporations.
Rick’s story is frustrating and infuriating – acquiring information about yourself should not be as difficult as this, especially when the option of incorrect information is present, and most people would rather let it slide than jump through the hurdles of correcting it.

]]> By: Savers at ING DIRECT http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78489 Savers at ING DIRECT Wed, 09 Sep 2009 15:46:03 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78489 Hi Stephanie & “Rick”- Thanks for your passion about this. As a direct bank, we aren’t able to meet with all our Customers face-to-face so we need some security measures to safeguard our Customers’ personal account information & protect their accounts from any potentially fraudulent activity. One of those measures is to ask a few questions at account opening to which only the Customer should know the answers. We give our customers two opportunities to answer these questions correctly, as Rick experienced, before an account can be opened. If a Customer can’t answer these questions correctly at that time, we are unable to confirm his/her identity and cannot open the account for him/her. There are several companies out there (e.g. eBureau) that provide this service. They get their information from various sources including credit bureaus. (Your recommendation that people check their credit reports annually is important; however the verification process we use does not access your credit. In other words, Rick’s credit was not affected in this process.) We’ll work with Rick to see if there was another issue that may be causing him a problem. Our intent is not to turn down business or cause our Customers grief. It’s to prevent them from having to deal with the pain of someone stealing their identity or worse, their money. We wish Rick the best of luck in his new job, locating his license and looking for a new car. Hi Stephanie & “Rick”- Thanks for your passion about this. As a direct bank, we aren’t able to meet with all our Customers face-to-face so we need some security measures to safeguard our Customers’ personal account information & protect their accounts from any potentially fraudulent activity.

One of those measures is to ask a few questions at account opening to which only the Customer should know the answers. We give our customers two opportunities to answer these questions correctly, as Rick experienced, before an account can be opened. If a Customer can’t answer these questions correctly at that time, we are unable to confirm his/her identity and cannot open the account for him/her.

There are several companies out there (e.g. eBureau) that provide this service. They get their information from various sources including credit bureaus. (Your recommendation that people check their credit reports annually is important; however the verification process we use does not access your credit. In other words, Rick’s credit was not affected in this process.)

We’ll work with Rick to see if there was another issue that may be causing him a problem. Our intent is not to turn down business or cause our Customers grief. It’s to prevent them from having to deal with the pain of someone stealing their identity or worse, their money.

We wish Rick the best of luck in his new job, locating his license and looking for a new car.

]]> By: Daria http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78487 Daria Wed, 09 Sep 2009 14:40:30 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78487 I had this happen to me when I tried to open a WAMU accout two years ago. I failed the so-called security check test. I had this happen to me when I tried to open a WAMU accout two years ago. I failed the so-called security check test.

]]> By: TK http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78469 TK Tue, 08 Sep 2009 22:00:28 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78469 You might try contacting FDIC. They regulate the behavior of banks. ANd this month, Congress is working on legislation for the creation of the Consumer Financial Protection Agency. It is being headed by Rep. Barney Frank. You might want to forward this story to Frank's office - it's right in his ballpark. You might try contacting FDIC. They regulate the behavior
of banks. ANd this month, Congress is working on legislation
for the creation of the Consumer Financial Protection Agency. It is
being headed by Rep. Barney Frank. You might want to forward
this story to Frank’s office – it’s right in his ballpark.

]]> By: dawn http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78468 dawn Tue, 08 Sep 2009 21:27:19 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78468 I would call ING back and speak to a different person. I think the original rep she spoke with that said an independent company supplied the security questions is just wrong. I believe the 3 credit reporting bureaus have all the info they need to create their own security questions, since they're collecting tons of loan payment data from lenders on a daily basis. So what the first rep said just doesn't make sense. LexusNexus is one of several data mining companies, which are in the business of collecting data on all Americans and selling it to direct marketing companies, but i still think you're barking up the wrong tree by pursuing them to clear this up. Customer service reps are only as good as their training, and this one could have made a mistake. I would call ING back and speak to a different person. I think the original rep she spoke with that said an independent company supplied the security questions is just wrong. I believe the 3 credit reporting bureaus have all the info they need to create their own security questions, since they’re collecting tons of loan payment data from lenders on a daily basis. So what the first rep said just doesn’t make sense.

LexusNexus is one of several data mining companies, which are in the business of collecting data on all Americans and selling it to direct marketing companies, but i still think you’re barking up the wrong tree by pursuing them to clear this up.

Customer service reps are only as good as their training, and this one could have made a mistake.

]]> By: Lee http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78467 Lee Tue, 08 Sep 2009 21:16:24 +0000 http://poorerthanyou.com/2009/09/07/something-is-rotten-in-the-state-of-ing-direct/#comment-78467 Here in the UK, this kind of thing is done by Equifax, i.e. one of the Credit Reference Agencies. Are you certain ING are not just being obtuse about where these questions are formulated from? Here in the UK, this kind of thing is done by Equifax, i.e. one of the Credit Reference Agencies. Are you certain ING are not just being obtuse about where these questions are formulated from?

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